Returns and Refunds

Vanity Edit Interiors: Refund & Return Policy

Effective Date: January 2026

At Vanity Edit Interiors, we believe your space should be perfect. If you aren’t completely satisfied with your purchase, we are here to help. Our policy is designed to be fair to you while ensuring the quality of our curated collections.

1. 14-Day Satisfaction Guarantee 

If you decide your item isn't the right fit, you have 14 days from the date of delivery to request an exchange or return.

  • Condition: Items must be in "As-New" condition—unused, free of scratches, stains, drilling, or any modifications.

  • Packaging: Items must be returned in their original packaging to prevent damage during transit.

  • Exclusions: Custom-made furniture or items modified at the customer's request cannot be returned under the satisfaction guarantee.

2. Exchanges

We offer a one-time exchange within the 14-day window, subject to product availability.

  • Process: Contact our team at info@vanityeditsinteriors.co.za to coordinate a pick-up and drop-off date.

  • Price Differences: If the new item costs less, we will refund the difference. If it costs more, our team will assist you in processing the outstanding balance.

  • Shipping Fees: There are no shipping fees applicable for the first exchange of your product.

3. Returns & Refunds

If you prefer a refund rather than an exchange, the following applies:

  • Shipping Costs: For "Change of Mind" returns, the customer is responsible for the return shipping costs. This fee will be deducted from your final refund amount.

  • Inspection: Items are inspected within 72 hours of arriving at our warehouse. Once confirmed in "As-New" condition, your refund will be processed.

  • Sale Items: "Change of Mind" returns are not available for items purchased on clearance or marked as "Final Sale." (Note: This does not affect your rights regarding defective goods as per the CPA).

  • Timing: Refunds may take up to 25 business days to reflect in your South African bank account.

4. Defective or Damaged Items (CPA Compliance)

In accordance with the Consumer Protection Act, if an item is found to be materially defective within 6 months of delivery:

  1. Your Rights: You are entitled to a Repair, Replacement, or Full Refund.

  2. Costs: Vanity Edit Interiors will cover all collection and redelivery costs for verified defects.

  3. Note: This does not cover damage resulting from normal wear and tear, negligence, or failure to follow assembly/care instructions.

5. How to Start a Request

To begin an exchange or return, please email our Customer Care team at: info@vanityeditsinteriors.co.za

Please include your Order Number and clear photos of the item and its packaging.